These Terms and Conditions govern your use of the arenaplus platform. Please read them carefully before registering or placing any bets. By creating an account, you confirm that you have read, understood, and agreed to the rules set out here.
The arenaplus Terms and Conditions cover six main areas. Understanding each one helps you use the platform confidently and responsibly.
Who can open an arenaplus account, what information is required, and the rules around account ownership and identity verification for Philippine players.
How funds move in and out of your arenaplus account, including accepted Philippine payment channels, PHP-only transactions, and the verification requirements for cashouts.
The standards applied to sports betting, slots, live casino, fish games, and other categories on arenaplus, including how results are determined and when bets are voided.
The general terms that apply to any promotional offers or bonuses on arenaplus, including wagering requirements and eligibility conditions where applicable.
Your responsibilities for keeping your arenaplus login details secure, the platform's security measures, and what happens when unauthorised access is suspected or detected.
The platform's commitment to safe gaming practices and the rules around age verification, self-exclusion, and responsible use of the arenaplus platform for adult players.
To register and use arenaplus, you must be at least 21 years of age. The platform is open exclusively to individuals who are legally permitted to participate in online gaming activities in their place of residence.
By creating an account, you confirm that:
arenaplus reserves the right to request identity verification at any time and to suspend or close accounts where eligibility cannot be confirmed.
Each player is permitted to hold only one active arenaplus account. Opening duplicate accounts or registering on behalf of another person is strictly prohibited and may result in permanent account closure and forfeiture of any balance.
During registration, you must provide accurate personal information including your legal name, valid contact details, and a Philippine mobile number for OTP verification. This information must remain current at all times.
Before your first withdrawal, you will be required to complete KYC (Know Your Customer) identity verification using a valid Philippine government-issued ID. This is a standard one-time requirement. arenaplus may also request additional verification documents at any time to comply with applicable requirements or to confirm your identity.
Account credentials – your username, password, and OTP codes – are personal to you. You are responsible for maintaining their confidentiality. arenaplus will not be held liable for losses resulting from unauthorised access caused by your failure to secure your login details.
All deposits on arenaplus are processed in Philippine Peso (PHP). No currency conversion is applied. Deposits must be made using your own registered Philippine payment account – bank account, mobile banking, or verified e-wallet.
Accepted deposit channels include Philippine bank transfer, online and mobile banking through InstaPay and PESONet-linked accounts, and verified local e-wallets. Credit cards and cryptocurrency are not accepted as deposit methods on arenaplus.
Minimum deposit amounts vary by payment channel and are displayed within your account dashboard at the time of each transaction. arenaplus does not accept third-party deposits. Funds sent from accounts not registered in your own name may be returned and may trigger an account review.
arenaplus processes deposit requests promptly once payment confirmation is received from the payment channel. If a deposit does not appear within the expected timeframe, contact support with your transaction reference number.
Withdrawals on arenaplus are processed in PHP to your registered Philippine bank account or verified e-wallet. The name on your withdrawal destination account must match the name on your arenaplus account exactly.
KYC identity verification must be completed before arenaplus can process your first withdrawal. arenaplus reserves the right to request additional documentation before releasing withdrawal funds if required by its internal compliance procedures.
Withdrawal processing times vary by channel and account tier. VIP members at qualifying tiers receive priority processing. Requests submitted outside Philippine banking hours are queued for processing when banking services resume.
arenaplus reserves the right to delay or withhold withdrawal processing in cases where fraudulent activity, bonus abuse, or breach of these Terms is suspected, pending investigation.
All bets placed on arenaplus are binding once confirmed. Bets cannot be cancelled or modified after submission. It is your responsibility to review bet details before confirming any wager.
arenaplus offers sports betting, live in-play betting, slots, live casino games, fish shooting games, eBingo, and other categories. Each game or bet type is subject to its own specific rules, which are accessible within the relevant section of the platform.
In sports betting, arenaplus covers domestic leagues and events including PBA basketball, volleyball, boxing, and esports, as well as major international competitions. Odds are subject to change up to the moment a bet is confirmed. In-play odds update in real time.
arenaplus reserves the right to void bets or game results in the following circumstances:
Where bets are voided, stakes are returned to the player's account balance.
From time to time, arenaplus may offer promotional bonuses, cashback arrangements, or other incentive programmes to registered players. Each promotion is subject to its own specific terms, which will be communicated at the time the promotion is made available.
General conditions that apply to all arenaplus promotions include:
arenaplus does not guarantee the availability of any specific promotion and makes no commitment to maintain any particular offer indefinitely.
Your arenaplus account is protected by SSL encryption and OTP-based verification for sensitive account actions. You are responsible for maintaining the confidentiality of your login credentials and for ensuring that no unauthorised person gains access to your account.
If you suspect your account has been accessed without your authorisation, you must notify arenaplus support immediately. arenaplus will investigate and may temporarily suspend account access while the matter is reviewed.
arenaplus will never contact you to request your password. If you receive any communication claiming to be from arenaplus and asking for your password, treat it as fraudulent and report it to support.
All players are expected to use arenaplus in good faith and in compliance with these Terms. The following conduct is prohibited and may result in immediate account suspension:
arenaplus reserves the right to close accounts, void associated bets and bonuses, and retain balances where prohibited conduct is confirmed following investigation.
arenaplus is committed to promoting responsible gaming practices. The platform is strictly for adults aged 21 and above. We encourage all players to approach gaming as a form of entertainment, with a defined budget and clear time limits.
arenaplus does not guarantee any return on bets or games. All outcomes involve risk, and past results do not influence future outcomes. Players should never wager money they cannot afford to lose or attempt to recover financial losses through continued play.
If you believe that your gaming activity is becoming harmful, please contact arenaplus support to discuss self-exclusion options. You can also visit our full Responsible Gaming page for more guidance on managing your play.
arenaplus complies with age verification requirements. Any account found to be registered by a person under 21 will be closed immediately and any balance forfeited.
arenaplus provides the platform on an "as available" basis. While we work to maintain consistent uptime and game availability, we do not guarantee uninterrupted access at all times. Scheduled maintenance, technical issues, or circumstances beyond arenaplus's control may result in temporary unavailability.
arenaplus is not liable for losses arising from:
In all cases, arenaplus's maximum liability to any player in respect of any incident is limited to the value of the relevant bet or transaction.
arenaplus reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through in-platform communication.
Continued use of arenaplus following notification of updated terms constitutes acceptance of the revised Terms. If you do not agree with any updated terms, you should cease using the platform and contact support to close your account.
It is your responsibility to review the Terms and Conditions periodically. arenaplus recommends checking this page whenever you notice the updated date has changed.
If you have questions about these Terms and Conditions, or need assistance with your arenaplus account, the support team is available 24 hours a day, seven days a week through the live chat function accessible after logging in.
For account-related queries including deposit, withdrawal, verification, and responsible gaming requests, log in to your arenaplus account and access the support function from your account dashboard.