arenaplus takes your personal data seriously. This Privacy Policy explains what information we collect when you use the platform, how it is used, how it is protected, and what rights you have over your own data as a Filipino player.
Six key principles that define arenaplus's approach to data privacy for every registered Filipino player.
arenaplus collects only the personal data necessary to operate your account, process transactions in PHP, and verify your identity. We don't ask for information we have no reason to hold.
All data transmitted between your device and arenaplus is encrypted using SSL. Account access is protected by password and OTP verification, and internal data systems follow standard security protocols.
arenaplus does not sell your personal information to third parties. Data shared with service providers is limited to what those providers need to perform their specific functions in support of the platform.
Your data is used for the purposes it was collected for – running your account, processing PHP transactions, completing KYC verification, and providing customer support. It is not repurposed without your knowledge.
Registered players on arenaplus have the right to access their personal data, request corrections, and in certain cases ask for data to be deleted. These requests are handled through account support.
When arenaplus makes material changes to this Privacy Policy, the updated date is revised and registered players are notified through in-platform communication where appropriate.
When you register and use arenaplus, we collect certain personal data to operate your account and process your transactions in Philippine Peso. The categories of data we collect include:
Your legal name, date of birth, registered email address, Philippine mobile number, and the username and password you choose during account creation.
A valid Philippine government-issued ID and any supporting documents required to complete KYC (Know Your Customer) verification before your first withdrawal. This typically includes a photo ID such as a Passport, UMID, PhilHealth card, Driver's Licence, or equivalent document.
Details of your PHP deposit and withdrawal transactions, payment channel information (such as your Philippine bank account name and details, or registered e-wallet account details), and transaction history within the platform.
Device information, IP address, browser type, operating system, and activity logs generated while you access and use the arenaplus platform. This data is used for security monitoring, fraud prevention, and platform improvement purposes.
Records of communications between you and arenaplus support, including chat logs and any information you provide when raising a support query.
arenaplus collects your personal data through the following channels:
We do not purchase personal data from external data brokers or marketing list providers.
arenaplus uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, contact details |
| Identity verification (KYC) | Government ID, name, date of birth |
| Processing PHP deposits and withdrawals | Financial data, payment account details |
| Security monitoring and fraud prevention | Technical data, transaction history |
| Customer support | Account data, support communications |
| Platform improvement and analytics | Usage data (aggregated and anonymised where possible) |
| Responsible gaming compliance | Account activity, age verification data |
arenaplus does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
arenaplus does not sell your personal data to third parties. We share data only where necessary to operate the platform, and only with recipients who are bound by appropriate data protection obligations.
Categories of third parties who may receive limited data include:
All third-party service providers are required to handle your data securely and only for the specific purpose for which it was shared.
arenaplus applies a layered approach to data security. Key measures include:
While arenaplus maintains these security measures, no internet-based platform can guarantee absolute security. You are responsible for keeping your login credentials confidential. If you suspect unauthorised access to your account, notify arenaplus support immediately.
arenaplus retains your personal data for as long as your account remains active and for a reasonable period thereafter, as necessary to:
When data is no longer required for these purposes, arenaplus will either delete it securely or anonymise it so that it can no longer be linked to you personally.
If you close your arenaplus account, we will begin the process of removing your active profile. However, certain records such as transaction history may be retained for the minimum period required by applicable rules before permanent deletion.
As a registered player on arenaplus, you have the following rights regarding your personal data:
To exercise any of these rights, log in to your arenaplus account and contact support. We aim to respond to data rights requests within a reasonable timeframe. Identity verification may be required before we can process certain requests.
arenaplus is strictly an adults-only platform. No person under 21 years of age is permitted to register or use the platform. We do not knowingly collect personal data from individuals under 21.
Age verification is part of the account registration and KYC process. If arenaplus discovers that an account has been created by a person under 21, the account will be immediately suspended, any balance forfeited, and the associated data handled in accordance with applicable requirements.
If you are a parent or guardian and believe that a minor has registered on arenaplus, please contact support immediately so the matter can be investigated and resolved.
arenaplus may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable data protection requirements. When material changes are made, the "Last updated" date at the top of this page will be revised.
Where appropriate, registered players will be notified of significant changes through in-platform messaging. We recommend checking this Privacy Policy periodically, particularly if you notice the updated date has changed since your last visit.
Continued use of arenaplus following notification of an updated Privacy Policy constitutes your acceptance of the revised version. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account.
If you have any questions about this Privacy Policy or how arenaplus handles your personal data, you can reach our support team at any time through the in-platform live chat after logging in to your account.
For written privacy queries, you can also contact us by email:
For data rights requests specifically – including access, correction, or deletion of your personal data – please use the same contact channel and indicate clearly that your request relates to a data privacy matter so it can be directed to the appropriate team.